Refund & Cancellation Policy

Introduction

At UnityAuto.in, operated by Tour Guru Travel Agency, we are committed to delivering reliable and customer-focused services. We understand that circumstances may change, and you may need to modify or cancel your ride plans. This Refund and Cancellation Policy explains when cancellations are allowed and how refunds are processed.

UnityAuto.in operates as a platform/facilitator connecting users and tourists with independent local e-auto drivers. By making a booking through our platform, you agree to this policy.

Cancellation Timeframes

The following cancellation timelines apply:

• More than 48 hours before service: Full refund minus 5% processing fee
• 24 – 48 hours before service: 70% refund
• 12 – 24 hours before service: 50% refund
• Less than 12 hours before service: No refund

Cancellation requests must be submitted through your account dashboard (coming soon) or by Email as on info@unityauto.in, or by contacting our support team at +91 8141910161.

Refund Eligibility

Refunds are issued only when:

• The cancellation is made within eligible time limits
• The booking is not marked as non-refundable or promotional
• The service has not already started
• No violation of Terms & Conditions has occurred

UnityAuto.in reserves the right to decline refund requests that do not meet these conditions.

Refund Processing

Once approved:

• Refunds are processed to the original payment method
• Processing typically takes 5–10 business days (bank dependent)
• You will receive email confirmation when processed

For card payments, additional bank processing time may apply.

Modifications to Bookings

If you want to modify instead of cancel:

• Changes before 48 hours: Free
• Changes within 48 hours: May incur 10% modification fee
• All changes subject to availability

Contact support or update via account dashboard (coming soon).

Special Circumstances

In special cases, we may offer refunds beyond policy:

• Medical emergencies with valid proof
• Severe weather / safety conditions
• Local Authority Decision
• Service unavailability from our side

Each request is reviewed individually to ensure fair resolution.

Non-Refundable Bookings

Promotional, discounted or special event bookings clearly marked as non-refundableare not eligible for refunds unless UnityAuto.in is unable to provide the service.

Important Disclaimer

UnityAuto.in is a facilitator platform connecting customers to independent e-auto drivers. Ride execution, punctuality, driving quality and vehicle condition are the responsibility of the respective driver.

Changes to This Policy

We may update this policy when necessary. Updates are effective immediately when posted. Continued use of services implies acceptance.