Refund & Cancellation Policy

Introduction

At UNITYAUTO, we strive to provide the best service possible. We understand that plans can change, which is why we have established this Refund and Cancellation Policy to outline the terms under which you may cancel a booking and request a refund.

This policy applies to all services booked through UNITYAUTO. By making a booking with us, you agree to be bound by these terms.

Cancellation Timeframes

The following cancellation timeframes apply to all bookings:

• More than 48 hours before scheduled service: Full refund minus a 5% processing fee
• 24-48 hours before scheduled service: 75% refund of the total booking amount
• 12-24 hours before scheduled service: 50% refund of the total booking amount
• Less than 12 hours before scheduled service: No refund

All cancellation requests must be submitted through your account dashboard or by contacting our customer service team directly.

Refund Eligibility

Refunds are processed based on the following criteria:

• The cancellation request was made within the eligible timeframe
• The booking was not part of a promotional offer marked as non-refundable
• The service had not already begun at the time of cancellation
• The customer has not violated any terms of service

UNITYAUTO reserves the right to deny refund requests that do not meet these criteria.

Refund Processing

Once a refund request is approved:

• Refunds will be processed back to the original payment method used for the booking
• Processing time typically takes 5-10 business days, depending on your financial institution
• You will receive an email confirmation once the refund has been processed

For payments made via credit card, please note that while UNITYAUTO processes refunds promptly, it may take additional time for the refund to appear on your statement.

Modifications to Bookings

If you need to modify your booking rather than cancel it entirely:

• Changes made more than 24 hours before the scheduled service are free of charge
• Changes made within 24 hours of the scheduled service may incur a modification fee of 10% of the booking value
• Date and time changes are subject to availability

To modify a booking, please contact our customer service team or make the changes through your account dashboard.

Special Circumstances

We understand that unforeseen circumstances may arise. In the following cases, we may offer full or partial refunds outside our standard policy:

• Medical emergencies: With valid documentation, we may offer a full refund or credit for future use
• Severe weather conditions: If services cannot be safely provided due to weather, we will offer rescheduling or a full refund
• Service unavailability: If UNITYAUTO cannot provide the booked service for any reason, a full refund will be issued

Each case will be reviewed individually, and our customer service team will work with you to find the best solution.

Non-Refundable Bookings

Certain promotional offers, discounted rates, or special event bookings may be explicitly marked as non-refundable at the time of booking. These bookings are not eligible for refunds under any circumstances, except in cases where UNITYAUTO is unable to provide the service.

Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.