Privacy Policy

Introduction

At UnityAuto.in, operated by Tour Guru Travel Agency, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our platform or services.

UnityAuto.in is a service-based platform that connects users and tourists with independent local e-auto drivers. We do not own, operate, or manage vehicles and drivers operate independently.

This policy is compliant with applicable Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. If you do not agree with this policy, please do not use our website or services.

Information We Collect

We collect information provided by you when you:

• Register or create an account
• Book a ride or service
• Contact customer support
• Subscribe to updates or newsletters
• Participate in feedback, promotions or surveys

This may include your name, mobile number, email address, pickup & travel details, payment details (processed securely via payment gateways), and any information voluntarily submitted.

We may also collect limited technical data like device info, IP address, browser type, and usage analytics to improve services.

How We Use Your Information

We use your information to:

• Provide and manage bookings
• Connect you with suitable e-auto drivers
• Communicate booking updates and confirmations
• Improve platform performance and customer experience
• Send service alerts, notifications, and support messages
• Ensure safety, fraud prevention, and compliance with law

Sharing Your Information

We may share your information only when necessary with:

• Independent e-auto drivers to complete your booking
• Trusted service providers and payment processors
• Law enforcement or authorities when legally required

We do not sell or rent your personal data to third parties.

Your Rights & Choices

As per applicable Indian laws, you have rights to:

• Access your personal information
• Update or correct your information
• Withdraw consent where applicable
• Request deletion subject to legal compliance

You may also opt-out of promotional communications anytime.

Data Security

We implement reasonable administrative and technical security measures to protect your personal information from unauthorized access, misuse, alteration, or loss. However, no online platform can guarantee 100% security.

Children’s Privacy

Our services are not intended for individuals below 18 years of age. We do not knowingly collect data from minors.

Changes to This Privacy Policy

We may update this Privacy Policy when required. Changes will be posted on this page and become effective immediately. Continued use of our services means acceptance of updated policy.